Cancellation policy

Effective Date: October 13, 2024

We understand plans can change! You may cancel your order or subscription under the following terms:

5.1 Order Cancellation
You may cancel your order within 12 hours of placing it by emailing customerservice@barkingnipsey.com. Once an order has been processed or shipped, it cannot be canceled.

5.2 Subscription Cancellation
Subscribers may cancel their monthly box subscriptions at any time by logging into their account or contacting customer service at customerservice@barkingnipsey.com. Cancellations must be received at least 14 days before your next billing date to avoid being charged for the upcoming box.

6-month and 12-month subscription plans are billed in one of two ways:

• Pay-in-full plans: If you paid for your 6-month or 12-month term in full at checkout, that payment is non-refundable and the subscription cannot be cancelled for the remainder of the term.
  

 

• Pay-monthly (installment) plans: If you are billed monthly for your 6-month or 12-month term, you may cancel at any time by logging into your account or contacting customer service at customerservice@barkingnipsey.com. Cancellations must be received at least 14 days before your next billing date to avoid being charged for the upcoming installment. Cancelling an installment plan early may forfeit any promotional discount applied to the term and the final invoice may be adjusted to reflect the standard monthly rate for boxes already received.

5.3 Refunds for Canceled Orders
If your cancellation request is received in time and the order has not been processed, a full refund will be issued. No refunds will be given for late cancellation requests or
already shipped items.